Refund policy

Return, Exchange & Refund Policy

At Zenlio Home, customer satisfaction is important to us. Please read our policy carefully before placing an order.

Exchange Policy

We currently provide exchange or replacement only for products that are:

- Damaged during shipping
- Defective upon arrival
- Incorrect item received

We do not offer returns or refunds for reasons such as change of mind, personal preference, or incorrect orders placed by the customer.

Reporting Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery.

To request an exchange, please email:

support@zenliohome.com

Please include:

- Your order number
- Clear photos/videos of the product
- Description of the issue

Our support team will review the request and provide further assistance.

## Exchange Approval

Once approved, we will arrange a replacement or exchange for the product.

Products reported after 48 hours of delivery may not be eligible for exchange.

## Non-Exchangeable Items

The following items are not eligible for exchange or return:

- Products damaged due to misuse
- Products used improperly by the customer
- Minor variations in color or appearance due to photography or screen settings
- Orders placed incorrectly by the customer

# Refund Policy

We currently do not offer refunds once an order has been delivered successfully.

Refunds are only applicable if:
- The product is unavailable after order confirmation
- The order cannot be fulfilled
- Duplicate payment was made

Approved refunds, if applicable, are processed to the original payment method within 5-10 business days.

## Contact Information

Zenlio Home  
Email: support@zenliohome.com  
Phone: +91 8423927264