Shipping policy

Shipping Policy

At Zenlio Home, we are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully before placing an order.

Order Processing Time

All orders are processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order is shipped, you will receive shipping confirmation and tracking details via email or SMS.

Shipping Time Within India

Estimated delivery time within India:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 4–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery timelines may vary depending on:

  • Customer location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Operational delays

International Shipping

Zenlio Home may offer international shipping to selected countries.

Estimated international delivery time:

  • United States: 7–15 Business Days
  • Canada: 7–15 Business Days
  • United Kingdom: 7–15 Business Days
  • Australia: 7–18 Business Days
  • Germany & Europe: 7–18 Business Days
  • Other Countries: 7–20 Business Days

International delivery times are estimates and may vary depending on customs clearance, local courier operations, and destination country regulations.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Zenlio Home may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order is shipped, tracking information will be provided through email, SMS, or WhatsApp (if applicable).

Customers are responsible for monitoring shipment updates using the provided tracking information.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Zenlio Home shall not be responsible for:

  • Delays caused by incorrect addresses
  • Failed deliveries due to incorrect customer information
  • Additional shipping charges arising from incorrect details

Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Courier service disruptions
  • Weather conditions
  • High order volumes
  • Customs processing
  • Public holidays
  • Unforeseen operational issues

Zenlio Home shall not be held liable for delays caused by third-party logistics providers or external circumstances beyond our control.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery or expected delivery date.

To report an issue, email:
support@zenliohome.com

Please include:

  • Order number
  • Photos/videos (if damaged)
  • Description of the issue

Our support team will review the issue and provide assistance accordingly.

Refused or Undelivered Orders

If an order is refused by the customer or remains undelivered due to customer unavailability or incorrect address information, Zenlio Home reserves the right to:

  • Cancel the order
  • Deduct shipping and handling charges
  • Restrict future Cash on Delivery (COD) orders

Contact Information

Zenlio Home

Email: support@zenliohome.com
Phone: +91 8423927264

Business Address:

H No. 182, Near G.V. Public School
Netaji Nagar, Line Par Bahadurgarh
Jhajjar, Haryana – 124507
India

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (IST)