Terms of service

Terms of Service

Welcome to Zenlio Home. These Terms of Service govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with these terms and conditions.

Please read these Terms carefully before using our website.

General Information

This website is operated by Zenlio Home. Throughout the site, the terms “we”, “us”, and “our” refer to Zenlio Home.

By visiting our website or purchasing from us, you engage in our service and agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions mentioned here, you may not access the website or use any services.

Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You are using the website under the supervision of a parent or legal guardian

You also agree to provide accurate and complete information during checkout and account creation.

Products & Services

Zenlio Home offers home, kitchen, and lifestyle products through our online store.

We reserve the right to:

  • Modify or discontinue products without notice
  • Limit product quantities
  • Refuse service to anyone at our discretion
  • Cancel suspicious or fraudulent orders

We make every effort to display product colors, images, and descriptions accurately. However, actual product appearance may vary slightly depending on device screens and lighting conditions.

Pricing & Payments

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise specified.

We reserve the right to:

  • Change prices at any time without prior notice
  • Correct pricing errors
  • Refuse or cancel orders with incorrect pricing

Payments are processed securely through third-party payment gateways.

Zenlio Home does not store complete payment card details on its servers.

Shipping & Delivery

We aim to process and dispatch orders within the estimated timeframe mentioned on our website.

Delivery timelines may vary depending on:

  • Customer location
  • Courier operations
  • Weather conditions
  • Public holidays
  • Operational delays

Zenlio Home shall not be held responsible for delays caused by logistics or courier partners.

Customers are responsible for providing accurate shipping information.

Return, Exchange & Refund Policy

Our Return, Exchange & Refund Policy forms part of these Terms of Service.

By placing an order, you agree to our exchange-only policy for damaged, defective, or incorrect products.

Please review our separate Return & Refund Policy page for complete details.

Order Cancellation

Orders may only be canceled before shipment.

Once an order has been dispatched, cancellation requests may not be accepted.

Zenlio Home reserves the right to cancel any order due to:

  • Product unavailability
  • Payment issues
  • Suspicious activity
  • Operational limitations

Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Text
  • Branding
  • Website design

is the intellectual property of Zenlio Home and may not be copied, reproduced, or used without written permission.

Prohibited Activities

You agree not to:

  • Use the website for illegal purposes
  • Attempt unauthorized access to our systems
  • Distribute harmful software or malicious code
  • Misuse promotions or discounts
  • Engage in fraudulent transactions

Violation of these terms may result in termination of access and legal action where applicable.

Limitation of Liability

Zenlio Home shall not be liable for:

  • Indirect or incidental damages
  • Delayed deliveries
  • Temporary website unavailability
  • Losses arising from misuse of products
  • External service interruptions

Customers use the website and products at their own risk.

Third-Party Services

Our website may contain links or integrations with third-party platforms and services.

Zenlio Home is not responsible for the content, policies, or practices of third-party websites or providers.

Privacy Policy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in the Privacy Policy.

Changes to Terms

Zenlio Home reserves the right to modify or update these Terms of Service at any time without prior notice.

Changes become effective immediately upon posting on the website.

Customers are encouraged to review this page periodically.

Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts located in Haryana, India.

Contact Information

Zenlio Home

Email: support@zenliohome.com
Phone: +91 8423927264

Business Address:

H No. 182, Near G.V. Public School
Netaji Nagar, Line Par Bahadurgarh
Jhajjar, Haryana – 124507
India

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (IST)